Prescription renewals: How does it work?

  • As per clinic policy, it is the patient’s responsibility to track when medication refills are running low.
  • Please note that a fax request from your pharmacist DOES NOT automatically renew your prescription— an appointment with your family doctor is required.
  • We kindly ask that patients call to book an appointment in advance, as it can sometimes take 2+ weeks to get in to see your doctor.
  • In the case that you will run out of medication before your appointment date, please:
    • Contact your pharmacy
    • Inform them of your upcoming appointment date
    • Request a prescription extension from your pharmacist to tide you over until your appointment date.

** Please note: prescription extensions are done at the pharmacist’s discretion, and there may be a standard charge for this service. **

Orleans Family Health Clinic

Please note: It is our clinic policy that we do not accept infants or children under 5 years of age unless at least one parent or guardian is also registered as a patient of Orleans Family Health Clinic.


Frequently asked questions

How long will it take before I can see my family doctor?
We are unable to accurately predict wait times. Patients are seen in order of arrival and the length of their visit with the physician depends on the nature of their visit. On occasion a patient may be seen ahead of others due to an emergent matter.

Why are some patients being taken to see a doctor before others?
There are many doctors working at the clinic. Patients are taken back according to who they are seeing and whether they have a booked appointment with their family physician. Not all of the patients and doctors you may see in the clinic are servicing the walk in on that day. Patients of Orleans Family Health Clinic are able to book an appointment with their own family doctor. There may also be instances where some patient are given priority in the event of a medical emergency.

Can I come in to see a doctor for a travel medicine consults to see if I need any vaccines or drugs for my trip?
Travel Medicine services are not covered by OHIP but are highly recommended before you travel abroad. We are pleased to provide comprehensive travel medicine consultations at our location provided by Destinations Travel and Immunization Clinic. They will be pleased to provide you and your family with a personalized travel medicine consult, and can recommend any medications or administer any vaccines that you may need for your trip.

Can I discuss my results with the doctor over the phone?
Our physicians do NOT give telephone advice and it is always better make an appointment with your physician to discuss your results in person. If you do require telephone advice, you may call Telehealth Ontario at 1 866-797-0000.

Can someone else call on my behalf to find out my test results?
Due to the Privacy Act we are unable to disclose information regarding your health over the phone or in person, to anyone other than the patient without expressed consent.

Can I renew my prescription over the phone?
No, it is always a better idea to come in and see a physician to renew your medication.

Click here to refill your prescriptions online or contact Centrum Pharmacy.

What services are not covered by OHIP?
Please check the Non Insured Services page.

What if I cannot attend my scheduled appointment with my doctor?
Patients are required to call and cancel their appointment with at least 48 hours of notice. Appointments missed without notice or recurrent missed appointments may be subject to $50 fee for a regular appointment and an $85 fee for a missed physical appointment.

Our group of Family Doctors are now a FHO (Family Health Organization).

What is a FHO? A group of family physicians working together to provide primary car to patients, this includes on evenings and weekends.

We encourage you to schedule regular visits for prescriptions, reassessment of chronic issues and preventive care with your physician.

Patients are strongly encouraged to see their physician before going to a walk-in clinic. In the FHO model of care this has implications for your family physician.

If your physician is unavailable, another physician in the group can see you for the acute or urgent issues.

After hours clinics will be available for all rostered patients for acute conditions.



Monday to Thursday 5pm – 8pm

Saturdays 9am – 3pm



If you have a life-threatening medical emergency, contact 911 immediately!

Dial 911 to call an ambulance. Calling this number is free from any phone. Once in contact with the 911 operator, notify them of any health problems you or someone you know is facing. They will be able to evaluate the urgency of the situation and send an ambulance if needed.

For non-life-threatening conditions, same day emergency appointments are available with your doctor. (Please note that same day emergency appointments MUST be booked in the morning.)

After hours or on holidays, please call Telehealth Advisory (1-866-797-0000) to speak with a registered nurse. This service is free, confidential and available 24/7.