Job Opening: Patient Service Representative

Job Description

Our medical clinic is looking for a Patient Services Representative.

The ideal candidate should compassionate, yet administratively minded.

Our Patient Services Representative will:

  • Follow facility guidelines, healthcare laws, and regulations
  • Ensure compliance with professional standards & regulatory requirements
  • Maintain professionalism and treat patients with respect
  • Respects patient’s rights by maintaining their confidentiality.
  • Treat patients with empathy and respect while conducting oneself in a professional manner
  • Perform analytical and data entry tasks
  • Confidentially manage patient accounts and ensure complete and accurate patient registration
  • Scan documents into patient charts and maintain a patient care database by entering new information as it becomes available
  • Apply knowledge of services and clinical standards to everyday tasks
  • Answer patient calls, emails and questions and coordinate the resolution of these queries.
  • Assist in ensuring patients and family members understand instructions about their health conditions, and care
  • Schedule patient visits and answer pre-visit questions
  • Consult and collaborate with other health care providers and specialists to arrange patient appointments and referrals
  • Check-in on patients regularly and evaluate and document their progress
  • Work as a team player to ensure each patient receives the best service possible
  • Coordinate with management and physicians to ensure comprehensive patient care
  • Conduct staff meetings with the care team
  • Contribute to a team effort by coordinating the management’s and Physicians’ directions with the staff to accomplish related results as needed
  • Create and maintain staff and physician work schedules, coordinate absences and vacation schedules, while maintaining optimal staffing levels in the clinic
  • Motivate staff to maintain a high level of patient care
  • Assist care team with setting goals for quality assurance and best practices
  • Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements.
  • Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team
  • Comply with legal requirements by fostering patient care practices that adhere to the clinic’s rules and regulations
  • Maintain quality service by establishing and enforcing organizational standards
  • Protects self, co-workers, and patients by following policies and procedures to prevent bloodborne and airborne diseases
  • Transmit Information to patients about services available with the Clinic and our partners.

Skills and Qualifications

  • Understanding of the resources, services, and clinical standards and outcomes of community health care
  • Highly organized with a strong ability to manage different priorities
  • Ability to work with others and use resources to problem solve
  • Apply good judgement to fast-changing situations
  • Excellent customer service skills to provide ongoing support for patients and their families
  • Effective verbal and written communication skills
  • Effective collaborator and works well with a team of other caretakers
  • Ability to work under pressure with strong analytical thinking skills and the ability to handle multiple tasks concurrently
  • Demonstrated ability to provide leadership, supervision, work direction and consultation.
  • Demonstrated verbal and written communication skills and deal effectively with clients and their families, coworkers, physicians, other health care staff, and staff of external agencies,
  • Demonstrated ability to teach, demonstrate, facilitate and coach.
  • Demonstrated ability to develop and deliver educational materials for staff/patients/clients and families based on educations theories, principles and best practices.
  • Demonstrated ability to promote a supportive and creative learning environment.
  • Demonstrated ability to establish workload priorities in collaboration with others.
  • Knowledge of other health care disciplines and their role in patient care.
  • Demonstrated ability to work independently and in collaboration with others.
  • Demonstrated ability to set priorities, problem-solve, adjust to unexpected events and deal with conflict.
  • Demonstrated ability to function effectively and efficiently in emergency situations and guide others in order to deliver quality patient care.
  • Demonstrated computer literacy to operate a computerized client care information system as well as applicable word processing, spreadsheet and database software applications.
  • Experience using EMR and Microsoft Office, Ceridian Payroll and QuickBooks Software
  • A caring and compassionate personality
  • Demonstrated physical ability to perform the duties of the position
  • Relevant training and/or certifications as a Patient Coordinator

All applicants will be required to provide proof of full vaccination as a condition of employment.

Job Types: Full-time, Part-time

Pay: $20.00-$23.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care
  • Wellness program

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Orleans, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Must be currently living in the Greater Ottawa area and be able rto come for an in-person interview

Education:

  • DCS / DEC (required)

Experience:

  • Medical office: 1 year (required)

Language:

  • English (required)
  • French (required)

Work Location: In person

Apply Now!