CANCELLATIONS & MISSED APPOINTMENTS
We require a minimum of 24 hours advance notice for appointment cancellations.
Missed appointments take valuable time away from patients who are ill and need to see their doctor.
If you cancel with less than 24 hours notice or miss an appointment, you may be charged a fee ranging from $45 to $125 by your physician (family doctor or specialist). Charges vary by physician. Please check with our Booking Center for details of your physician’s policy.
More than one missed appointment or cancellation with less than 24 hours notice will be reviewed by your physician and could result in not being able to re-book future appointments with that physician.
Late appointments – If you are late for an appointment, you may not be seen by your physician. Your physician will review and assess whether you can re-book a future appointment with that physician.
EMERGENCY? CALL 9-1-1
If you have a life-threatening medical emergency, go to a hospital emergency room or call 9-1-1 immediately.
To call an ambulance, dial 911 from any phone. The 911 operator can get an interpreter for you if you need one. They will ask you about your health problem and send an ambulance if you need one. Your call is free from any phone.
If your condition is not life or death, and you can’t get in to our walk in clinic or if your Clinic is closed, you can call the Telehealth Ontario phone service at 1-866-797-0000. You can talk to a registered nurse 24 hours a day, 7 days a week. This service is free and confidential.
