Frequently Asked Questions


wendy

Languages: English

Suite #: 110

At Orleans Family Health Clinic Wendy works as our Patient Care Manager. Wendy is responsible for arranging appointments with our outstanding doctors, and managing the receptionist staff and billings. Outside of work Wendy enjoys cooking, shopping, spending time with family and going to the cottage. The friendly staff, patients and the ability to train new staff is what makes working at Orleans Family Health Clinic the most enjoyable for Wendy.

dr-katherine

Specialty: Pediatrics RCPSC Specialist
Languages: English & French

EDUCATION & EXPERIENCE

Medical School: University of Ottawa – 2005
Residency: CHEO/University of Ottawa – 2010
Fellowship: N/A
Medical Societies: Canadian Pediatric Society, CMAIOMA, and Canadian Obesity Network

SERVICES

Accepts referrals for consultations for any general pediatric issues, including:

  • Overweight and obesity
  • Infant feeding difficulties and reflux
  • Failure to thrive
  • Picky eating and nutritional issues
  • Sleep difficulty
  • Asthma
  • Constipation
  • Chronic abdominal pain
  • Developmental delay
  • ADHD
  • Anxiety
  • Menstrual abnormalities
  • Adolescent issues

See your family doctor and have him/her refer you!

CONTACT

Work Phone #: 613-830-1771
Suite #: 110
Are you accepting new patients? Actively accepting new patients.

Office Hours
Hours are subject to change. Closed on holidays.

Monday9AM – 4PM
Tuesday9AM – 4:30PM
Wednesday12PM – 7PM
Thursday9AM – 4:30PM
Friday9AM – 12PM
Saturday-

dr-adam

Specialty: Pediatric Allergist
Languages: English

EDUCATION & EXPERIENCE

Medical School: Memorial University of Newfoundland – 2011
Residency: CHEO – 2015
Fellowship: Pediatric Allergy and Immunology at McGill University’s Montreal Children’s Hospital – 2017
Medical Societies: Canadian Society of Allergies & Clinical Immunology

SERVICES

Accepts referrals and consultations for any allergy and immunology consultations, including:

  • Food allergies
  • Allergic rhinitis & sinusitis
  • Eczema & allergic dermatitis
  • Urticaria
  • Asthma
  • Drug allergies (Penicillin, Amoxicillin)
  • Recurrent infections & fevers

See your family doctor and have him/her refer you!

CONTACT

Work Phone #: 613-830-1771
Suite #: 110
Are you accepting new patients? Actively accepting referrals.

Office Hours
Hours are subject to change. Closed on holidays.

Monday9AM – 4PM
Tuesday9 AM – 4PM
Wednesday-
Thursday-
Friday9AM – 4PM
Saturday-

Specialty: Family Medicine CFPC Specialist
Languages: English

EDUCATION & EXPERIENCE

Medical School: University of Alexandria – 1988
Residency: University of Manitoba (2009/2010)

CONTACT
Work Phone #: 613-837-5454
Suite #: 110
Are you accepting new patients? not currently accepting patients

Office Hours

 

Monday1PM – 5PM
Tuesday9AM – 5PM
Wednesday9AM – 5PM
Thursday -
Friday9AM – 1PM
Saturday -

dr-ayub

Specialty: Family Medicine CFPC Specialist
Languages: English

EDUCATION & EXPERIENCE

Medical School: University of Karachi / Dow Medical College, Karachi Physician
Residency: London, U.K.
Fellowship: MRCGP
Medical Societies: CFPC, CPSO, CMPA, and GMC

CONTACT

Work Phone #: 613-837-5454

Suite #: 110
Are you accepting patients? Not at the present time

Office Hours
Hours are subject to change. Closed on holidays.

Monday9AM – 5PM
Tuesday9AM – 5PM
Wednesday9AM – 5PM
Thursday1PM – 8PM
Friday9AM – 3PM
SaturdayTBA

Languages: English and French

EDUCATION & EXPERIENCE

Medical School: McGill University – 1987
Residency: Rotating Internship at St Mary’s Hospital in Montreal
Medical Societies: OMA, AMO

CONTACT

Work Phone #: 613-837-5454
Suite #: 101
Are you accepting new patients? Not at the present time

Office Hours
Hours are subject to change. Closed on holidays.

Monday8:30AM – 12PM
Tuesday5PM – 8PM
Wednesday8:30AM – 12PM
Thursday8:30AM – 12PM
Friday9AM – 12PM
SaturdayOn-call schedule for FHG

Specialty: Family Medicine CFPC Specialist
Languages: English

EDUCATION & EXPERIENCE

Medical School: University College of Dublin – 2010
Residency: University of Saskatchewan – Rural of family medicine – Swift Current-2012

CONTACT

Work Phone #: 613-837-5454
Suite #: 101
Are you accepting new patients? Not at the present time

Office Hours
Hours are subject to change. Closed on holidays.

Monday9AM – 4:30PM
Tuesday9AM – 4:30PM
Wednesday1PM – 8PM
Thursday9AM – 4:30PM
Friday-
Saturday-

How long will it take before I can see my family doctor?
We are unable to accurately predict wait times. Patients are seen in order of arrival and the length of their visit with the physician depends on the nature of their visit. On occasion a patient may be seen ahead of others due to an emergent matter.

Why are some patients being taken to see a doctor before others?
There are many doctors working at the clinic. Patients are taken back according to who they are seeing and whether they have a booked appointment with their family physician. Not all of the patients and doctors you may see in the clinic are servicing the walk in on that day. Patients of Orleans Family Health Clinic are able to book an appointment with their own family doctor. There may also be instances where some patient are given priority in the event of a medical emergency.

Can I come in to see a doctor for a travel medicine consults to see if I need any vaccines or drugs for my trip?
Travel Medicine services are not covered by OHIP but are highly recommended before you travel abroad. We are pleased to provide comprehensive travel medicine consultations at our location provided by Destinations Travel and Immunization Clinic. They will be pleased to provide you and your family with a personalized travel medicine consult, and can recommend any medications or administer any vaccines that you may need for your trip.

Can I discuss my results with the doctor over the phone?
Our physicians do NOT give telephone advice and it is always better make an appointment with your physician to discuss your results in person. If you do require telephone advice, you may call Telehealth Ontario at 1 866-797-0000.

Can someone else call on my behalf to find out my test results?
Due to the Privacy Act we are unable to disclose information regarding your health over the phone or in person, to anyone other than the patient without expressed consent.

Can I renew my prescription over the phone?
No, it is always a better idea to come in and see a physician to renew your medication.

Click here to refill your prescriptions online or contact Centrum Pharmacy.

What services are not covered by OHIP?
Please check the Non Insured Services page.

What if I cannot attend my scheduled appointment with my doctor?
Patients are required to call and cancel their appointment with at least 48 hours of notice. Appointments missed without notice or recurrent missed appointments may be subject to $25 fee for a regular appointment and an $50 fee for a missed physical appointment.