How long will it take before I can see my family doctor?
We are unable to accurately predict wait times. Patients are seen in order of arrival and the length of their visit with the physician depends on the nature of their visit. On occasion a patient may be seen ahead of others due to an emergent matter.
Why are some patients being taken to see a doctor before others?
There are many doctors working at the clinic. Patients are taken back according to who they are seeing and whether they have a booked appointment with their family physician. Not all of the patients and doctors you may see in the clinic are servicing the walk in on that day. Patients of Orleans Family Health Clinic are able to book an appointment with their own family doctor. There may also be instances where some patient are given priority in the event of a medical emergency.
Can I come in to see a doctor for a travel medicine consults to see if I need any vaccines or drugs for my trip?
Travel Medicine services are not covered by OHIP but are highly recommended before you travel abroad. We are pleased to provide comprehensive travel medicine consultations at our location provided by Destinations Travel and Immunization Clinic. They will be pleased to provide you and your family with a personalized travel medicine consult, and can recommend any medications or administer any vaccines that you may need for your trip.
Can I discuss my results with the doctor over the phone?
Our physicians do NOT give telephone advice and it is always better make an appointment with your physician to discuss your results in person. If you do require telephone advice, you may call Telehealth Ontario at 1 866-797-0000.
Can someone else call on my behalf to find out my test results?
Due to the Privacy Act we are unable to disclose information regarding your health over the phone or in person, to anyone other than the patient without expressed consent.
Can I renew my prescription over the phone?
No, it is always a better idea to come in and see a physician to renew your medication.
Click here to refill your prescriptions online or contact Centrum Pharmacy.
What services are not covered by OHIP?
Please check the Non Insured Services page.
What if I cannot attend my scheduled appointment with my doctor?
Patients are required to call and cancel their appointment with at least 48 hours of notice. Appointments missed without notice or recurrent missed appointments may be subject to $25 fee for a regular appointment and an $50 fee for a missed physical appointment.